CallSwitch Lite (MT07)

Incident Report for TelcoSwitch Group

Resolved

We are now seeing all users online. With no further issues.

Posted Jun 12, 2019 - 11:02 BST

Monitoring

We now see almost all users back online. We are monitoring the instance.

Thank you for following the Wiki guide.

Posted Jun 12, 2019 - 10:41 BST

Identified

We have noticed around 300 users on this instance are currently offline. We believe this is related to an IP address roll over issue.

Please make sure the firewalls on customer sites are updated as per the support wiki found here :

https://support.telcoswitch.com/hc/en-us/articles/207279309-Network-ports-used-by-CallSwitch-Customer-Premises-

Posted Jun 12, 2019 - 09:58 BST

This incident affected: CallSwitch (Hosted Telephony Platform).