Network Issue THN
Incident Report for TelcoSwitch Limited
Resolved
This incident has been resolved.
Posted 4 days ago. Aug 15, 2019 - 10:45 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 4 days ago. Aug 15, 2019 - 10:10 BST
Update
We have identified a hardware failure at THN. Automatic failover has taken place and all servers are coming back on-line.

All Servers on the THN stack should be live shortly.

We are pleased the failover worked as it should. However we apologise for any inconvenience. Our remote hand engineers we be on-site within the hour to swap out the affected hardware.
Posted 4 days ago. Aug 15, 2019 - 10:08 BST
Identified
The issue has been identified. Failover in taking place to London VTA should take no more than 8 mins.
Posted 4 days ago. Aug 15, 2019 - 09:51 BST
Investigating
We are currently investigating an outage at THN. Our engineers are looking at this Urgently.
Posted 4 days ago. Aug 15, 2019 - 09:45 BST
This incident affected: CallSwitch (Hosted Telephony Platform).