After monitoring traffic closely over the weekend our NOC are satisfied service is fully operational and are closing this incident as resolved.
Posted Jul 15, 2024 - 09:10 BST
Update
We're seeing service returning to normal across our network and will continue to monitor today and over the weekend. Issue will be re-assessed and marked as resolved on Monday if no further reports.
Posted Jul 12, 2024 - 13:19 BST
Update
We're still monitoring for improvements across the affected areas of traffic. Next update will be provided as soon as possible.
Posted Jul 12, 2024 - 12:37 BST
Monitoring
A resolution is being implemented and our NOC are monitoring the affected traffic for improvements. Expected resolution and next update inside 30 minutes.
Posted Jul 12, 2024 - 12:10 BST
Identified
We've identified an issue with the affected traffic and are working with the parties involved to address with extreme urgency. Will provide a further update within next 30 minutes.
Posted Jul 12, 2024 - 11:25 BST
Investigating
We're currently investigating reports of degraded audio on inbound and outbound calling, and have escalated to the relevant carriers involved. We will provide a further update within the next hour.
Posted Jul 12, 2024 - 11:05 BST
This incident affected: (Legacy) CallSwitch - Core Network.