Resolved -
The TelcoSwitch Core network is now running in its original state. We are awaiting a full report from the manufacturers of the equipment and will provide a complete postmortem on this status page within 48 hours.
Sep 15, 08:24 BST
Monitoring -
A temporary hardware fix has now been implemented and further maintenance will be ongoing throughout the night. We expect service to be fully restored by 6am.
Sep 14, 21:33 BST
Identified -
Our remote and on site teams have identified the P1 issue with connectivity which affected our UK data centre locations, and a hardware fix is currently being implemented.
Sep 14, 21:29 BST
Update -
Our remote and on site teams are still working to restore service to those users affected by a P1 issue with connectivity between our UK data centre locations.
Sep 14, 20:14 BST
Update -
Our remote and on site teams are still working to restore service to those users affected by a P1 issue with connectivity between our UK data centre locations. We will provide another update by 20:10.
Sep 14, 19:41 BST
Update -
Our remote and on site teams are still working to resolve a P1 issue with connectivity between our UK data centre locations. We will provide another update by 19.40.
Sep 14, 19:11 BST
Update -
Our NOC team continue to work alongside our on-site engineering team, investigating a P1 issue with connectivity between our UK data centre locations. We will provide another update by 19.10.
Sep 14, 18:42 BST
Update -
Our engineering team are still at site investigating a P1 issue with connectivity between our UK data centre locations.
Sep 14, 17:29 BST
Update -
Our engineering team are still at site investigating a connectivity issue within the backhaul network.
We will provide a further update on the status of this issue by 17.20.
Sep 14, 17:04 BST
Update -
Our engineering team are currently working within our data centres to ascertain a potential issue with network backhaul services between our points of presence.
Sep 14, 16:43 BST
Update -
Investigation continues
Sep 14, 16:22 BST
Update -
Engineers are already on site in both London DCs and we are continuing our investigation.
More info shortly
Sep 14, 16:01 BST
Update -
Investigations are still underway, update to follow shortly
Sep 14, 15:41 BST
Update -
We're continuing to investigate the issue
Sep 14, 15:22 BST
Investigating -
We are currently investigating an issue with our Telehouse point of presence.
Update with more info to follow shortly.
Sep 14, 15:00 BST