TelcoSwitch Service Status
All Systems Operational
CallSwitch (Hosted Telephony Platform) Operational
NetSwitch (Broadband Services) Operational
SimSwitch (Mobile Platform) Operational
SipSwitch (SIP Platform) Operational
TelcoSwitch Portal Operational
Salesforce Operational
Reseller Portal Operational
Core Network Operational
CallSwitch API Operational
Billing API Operational
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have identified a critical bug in the underlying Asterisk software that under certain circumstances can cause it to crash and render a server unavailable for a short period while the software automatically restarts.

We will be performing a simple software upgrade process on each CallSwitch server based in Telehouse North. We expect no more than 20 minutes downtime per server and for most servers we expect this to be less than 10 minutes.

This maintenance window is only for servers in the Telehouse North Datacentre.
Posted on Jan 17, 14:15 GMT
As part of ongoing work to upgrade the SAN aspect of the CallSwitch Platform there will be a short outage for servers in the Telehouse North data centre that is expected to last no more than 30 minutes while the SAN hardware is replaced.

In order to allow contingency we have allocated a four hour overnight window for this work to take place, if the work is not completed by the third hour a rollback procedure is in place and the work will be abandoned and rescheduled to the 22nd February 2020.
Posted on Jan 6, 15:11 GMT
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 01:00 GMT
Scheduled - We have identified a critical bug in the underlying Asterisk software that under certain circumstances can cause it to crash and render a server unavailable for a short period while the software automatically restarts.

As we have a maintenance window scheduled for CallSwitch servers located in the Volta Datacentre tonight we have chosen to postpone the disk upgrade work and instead perform this upgrade as it is more critical.

It is a simple software upgrade process and each server can expect no more than 20 minutes downtime, for most servers we expect this to be less than 10 minutes.

This maintenance window is only for servers in the Volta Datacentre, a further maintenance window will be issued shortly for CallSwitch servers located Telehouse North.

The previously scheduled disk upgrade work will be rescheduled and announced in due course.
Jan 17, 14:11 GMT
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.