Monitoring - We've successfully rerouted the affected traffic on our network and service should be returning to normal. Monitoring will continue throughout the day and incident will be kept open in the interim
May 24, 2024 - 13:15 BST
Identified - The issue has been identified and we're working to resolve with urgency. Will post another update within the next 30 mins.
May 24, 2024 - 12:53 BST
Investigating - We are currently investigating reports of intermittent issues with outbound calling (post-dial delay) and degraded performance on our mobile and desktop applications. Our NOC are working on this with urgent priority and will provide another update within the next 30 mins.
May 24, 2024 - 12:44 BST
CallSwitch (Hosted Telephony Platform) Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
CallSwitch API Operational
90 days ago
100.0 % uptime
Today
SipSwitch (SIP Platform) Operational
90 days ago
100.0 % uptime
Today
NetSwitch (Broadband Services) Operational
SimSwitch (Mobile Platform) Operational
TelcoSwitch Portal Operational
Salesforce Operational
Reseller Portal Operational
Billing API Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 25, 2024

No incidents reported today.

May 24, 2024

Unresolved incident: Issues with Outbound Calling and App Messaging.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - After monitoring throughout the weekend our NOC are satisfied this incident has been resolved.
May 20, 08:44 BST
Update - All affected call traffic has been restored and we're also seeing secondary Desktop App symptoms return to normal around 10:05am. Monitoring will continue throughout the day and incident will be kept open in the interim.
May 17, 10:12 BST
Monitoring - The affected call traffic has been addressed and users should see calls returning to normal. Secondary issue related to Desktop App statuses is currently under investigation with high priority. Our team continue to monitor and will provide a further updated by 11am.
May 17, 10:01 BST
Investigating - We're currently investigating reports of degraded service for a small portion of our network. While this continues callers may experience delays on inbound and outbound calling. Our Network Operation Centre are investigating with urgency and will provide another update before 10:30am.
May 17, 09:56 BST
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.