TelcoSwitch Limited Status

TelcoSwitch Service Status

All Systems Operational

CallSwitch (Hosted Telephony Platform) Operational

NetSwitch (Broadband Services) Operational

SimSwitch (Mobile Platform) Operational

SipSwitch (SIP Platform) Operational

TelcoSwitch Portal Operational

Salesforce Operational

Reseller Portal Operational

Core Network Operational

CallSwitch API Operational

Billing API Operational

Xero Ltd - API Accounting API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

Network Issue THN

Resolved - This incident has been resolved.
Aug 15, 10:45 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:10 BST

Update - We have identified a hardware failure at THN. Automatic failover has taken place and all servers are coming back on-line.

All Servers on the THN stack should be live shortly.

We are pleased the failover worked as it should. However we apologise for any inconvenience. Our remote hand engineers we be on-site within the hour to swap out the affected hardware.
Aug 15, 10:08 BST

Identified - The issue has been identified. Failover in taking place to London VTA should take no more than 8 mins.
Aug 15, 09:51 BST

Investigating - We are currently investigating an outage at THN. Our engineers are looking at this Urgently.
Aug 15, 09:45 BST

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

MT06 Issues

Postmortem - Read details
Aug 9, 11:18 BST

Resolved - The issue has been identified and resolved.

Engineers will continue to monitor the service closely.
Aug 8, 11:41 BST

Identified - This issue has now been identified as only affecting the MT06 server. Engineers are working to restore service as a matter of urgency.
Aug 8, 11:16 BST

Investigating - We have had reports of a small number of inbound numbers being unable to accept calls.

Our engineers are investigating.
Aug 8, 10:30 BST

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.