Platform Performance
All Systems Operational
CallSwitch (Hosted Telephony Platform) Operational
NetSwitch (Broadband Services) Operational
SimSwitch (Mobile Platform) Operational
SipSwitch (SIP Platform) Operational
TelcoSwitch Portal Operational
Salesforce Operational
Reseller Portal Operational
Core Network Operational
CallSwitch API Operational
Billing API Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2021

No incidents reported today.

Sep 15, 2021
Resolved - The TelcoSwitch Core network is now running in its original state. We are awaiting a full report from the manufacturers of the equipment and will provide a complete postmortem on this status page within 48 hours.
Sep 15, 08:24 BST
Monitoring - A temporary hardware fix has now been implemented and further maintenance will be ongoing throughout the night. We expect service to be fully restored by 6am.
Sep 14, 21:33 BST
Identified - Our remote and on site teams have identified the P1 issue with connectivity which affected our UK data centre locations, and a hardware fix is currently being implemented.
Sep 14, 21:29 BST
Update - Our remote and on site teams are still working to restore service to those users affected by a P1 issue with connectivity between our UK data centre locations.
Sep 14, 20:14 BST
Update - Our remote and on site teams are still working to restore service to those users affected by a P1 issue with connectivity between our UK data centre locations. We will provide another update by 20:10.
Sep 14, 19:41 BST
Update - Our remote and on site teams are still working to resolve a P1 issue with connectivity between our UK data centre locations. We will provide another update by 19.40.
Sep 14, 19:11 BST
Update - Our NOC team continue to work alongside our on-site engineering team, investigating a P1 issue with connectivity between our UK data centre locations. We will provide another update by 19.10.
Sep 14, 18:42 BST
Update - Our engineering team are still at site investigating a P1 issue with connectivity between our UK data centre locations.
Sep 14, 17:29 BST
Update - Our engineering team are still at site investigating a connectivity issue within the backhaul network.

We will provide a further update on the status of this issue by 17.20.
Sep 14, 17:04 BST
Update - Our engineering team are currently working within our data centres to ascertain a potential issue with network backhaul services between our points of presence.
Sep 14, 16:43 BST
Update - Investigation continues
Sep 14, 16:22 BST
Update - Engineers are already on site in both London DCs and we are continuing our investigation.

More info shortly
Sep 14, 16:01 BST
Update - Investigations are still underway, update to follow shortly
Sep 14, 15:41 BST
Update - We're continuing to investigate the issue
Sep 14, 15:22 BST
Investigating - We are currently investigating an issue with our Telehouse point of presence.

Update with more info to follow shortly.
Sep 14, 15:00 BST
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

Sep 2, 2021

No incidents reported.