TelcoSwitch Service Status
All Systems Operational
CallSwitch (Hosted Telephony Platform) Operational
NetSwitch (Broadband Services) Operational
SimSwitch (Mobile Platform) Operational
SipSwitch (SIP Platform) Operational
TelcoSwitch Portal Operational
Salesforce Operational
Reseller Portal Operational
Core Network Operational
CallSwitch API Operational
Billing API Operational
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019

No incidents reported.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019
TelcoSwitch Reseller Portal
Resolved - This incident has been resolved.
Feb 19, 14:34 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 14:33 GMT
Update - We are continuing to investigate this issue.
Feb 19, 10:43 GMT
Investigating - We are investigating an issue where the order process times out before order completion.

Currently orders cannot be processed. If the order is urgent please call 0330 122 7000 and place the order via telephone or send an email into opsteam@telcoswitch.com

Thanks for your understanding

TelcoSwitch Ops Team
Feb 19, 10:43 GMT
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
ADSL & FTTC Issues
Resolved - This issue has now been resolved and all broadband circuits are returning to service.

Some routers may need a restart to prompt them into reconnecting.
Feb 11, 10:36 GMT
Investigating - We are currently seeing outages on ADSL and FTTC connections, initial reports suggest this is on the BT side and we are investigating with their engineers.

Ethernet and Leased Line circuits remain in service and unaffected.
Feb 11, 09:30 GMT
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Reseller Portal (portal.telcoswitch.com)
Completed - The scheduled maintenance has been completed.
Feb 9, 18:00 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 8, 21:57 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 18:00 GMT
Scheduled - We will be upgrading the Reseller Portal. Please try to place any orders due for your customers next week by close of business today.

Looking forward to sharing our new version portal with you and making your experience with us when ordering even easier :)

Thanks in advance

TelcoSwitch Operations Team
Feb 7, 09:53 GMT
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