Update - Our engineers to continue to investigate the issue and have managed to reduce the impact significantly, and a second update is scheduled this evening with further improvements. We will proactively monitor the status of this incident over the weekend and will provide any significant updates ASAP.
Oct 11, 2024 - 16:48 BST
Monitoring - After a prolonged period of monitoring our engineers are pleased to see the majority of reports have been resolved. We’re still collecting more information about any ongoing issues and next update will be provided within 4 hours.
Oct 11, 2024 - 12:47 BST
Identified - We are currently receiving reports of an intermittent issue on a small number accounts, which is causing call quality degradation, and some handsets not updating with new or ended calls. Our engineers have implemented a high priority fix and are currently monitoring the network, and investigating the issue further. We will provide another update when available. We will provide another update within 4 hours.
Oct 11, 2024 - 09:32 BST
Core Network ? Degraded Performance
Dashboard Operational
Mobile Applications Operational
Desktop Applications Operational
Billing API Operational
(Legacy) CallSwitch - Core Network Operational
Customer Services Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 13, 2024

No incidents reported today.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Unresolved incident: Call degradation and handset reliability issues on isolated accounts.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Postmortem - Read details
Oct 4, 14:58 BST
Resolved - An update has now been implemented and after a period of successful monitoring our engineers are confirming this incident as resolved.
Oct 1, 21:38 BST
Update - The fix is still scheduled for implementation after working hours and we expect all services to be fully restored after successful deployment this evening.
Oct 1, 16:40 BST
Update - Our engineers continue to investigate the issue and have created a fix for all related symptoms, including those affecting desk phone features such as BLF keys. We plan to roll this out during off-peak hours to avoid impacting our wider user base. We will provide our next update within the next hour.
Oct 1, 15:40 BST
Identified - Our engineering team is currently investigating reports by a small number of customers of delay or no dial tone on outbound calling, and calls still ringing after calls being answered elsewhere. We are working hard to identify the issue and will provide updates as they become available
Oct 1, 13:06 BST
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.