Platform Performance
All Systems Operational
CallSwitch (Hosted Telephony Platform) Operational
90 days ago
99.96 % uptime
Today
Core Network Operational
90 days ago
99.98 % uptime
Today
CallSwitch API Operational
90 days ago
100.0 % uptime
Today
SipSwitch (SIP Platform) Operational
90 days ago
99.97 % uptime
Today
NetSwitch (Broadband Services) Operational
SimSwitch (Mobile Platform) Operational
TelcoSwitch Portal Operational
Salesforce Operational
Reseller Portal Operational
Billing API Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 28, 2023
Resolved - This incident has been resolved.
Mar 28, 14:14 BST
Update - This maintenance is now complete.
Mar 28, 11:38 BST
Update - We are continuing to work on a fix for this issue.
Mar 28, 11:15 BST
Update - We are continuing to work on a fix for this issue.
Mar 28, 11:13 BST
Identified - Emergency Maintenance will be carried out to server MT715 at 11:15am. This will impact all calls to and from customers on that server for a 5 minute window. We sincerely apologise for the short notice. No further updates will be provided.
Mar 28, 11:11 BST
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - Gamma have now confirmed this incident has been resolved.
Mar 20, 10:00 GMT
Update - We continue to monitor. There is no further update at this stage and this issue remains open at Gamma.
Mar 17, 10:51 GMT
Update - We are continuing to monitor this issue
Mar 16, 18:18 GMT
Identified - Gamma have been experiencing a Major Service Outage since 10:58am on 15th March 23. This continues as of writing and the symptoms are one way audio. The issue is not showing on Gamma’s public status page but is showing to customers logged in to their portal. They have also kindly confirmed the same directly to us. Our customers are predominantly impacted when dialling or receiving calls from Gamma numbers hosted on their Horizon product. Updates will be posted as new information is available from Gamma.
Mar 16, 17:29 GMT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 17:29 GMT
Monitoring - The root cause has been identified. We operate proprietary SIP Protection provided by a 3rd party across each of our stacks at Volta. For all intent and purpose this is a centrally managed firewall for SIP. This protection saw what it perceived as a scanning event to one server and blocked an important internal IP address as a result. In adding this IP to the blacklist it was dynamically distributed to all servers in the stack and our teams were notified per normal course of business, reviewing the addition within seconds. When they noted the presence of an internal IP it was added to the whitelist immediately. Unfortunately in haste the IP was added incorrectly by one digit. As a result, the incident took some time to circle back to origination, identify the incorrect entry and resolve. The resolution is permanent.
Mar 17, 14:52 GMT
Update - CC761 will be restored in full by 14:25. We continue to investigate the root cause that impacted Volta 6 & 7 inbound traffic.
Mar 17, 14:20 GMT
Identified - Traffic resumed to normal patterns as of 13:32. Incident commenced 12:31 to these stacks. We continue to investigate the root cause of this issue. CC761 remains impacted and resolution for this specific server is in hand.
Mar 17, 13:56 GMT
Update - The issue is isolated to a number of servers located in our Volta 6 & 7 stacks. We continue to investigate the issue and will update further in 15 minutes.
Mar 17, 13:38 GMT
Investigating - We are currently investigating reports of inbound calls failing. We are unaware at this stage if these reports are related to the current Gamma MSO. A further update will be provided in the next 15 minutes.
Mar 17, 13:26 GMT
Mar 16, 2023
Resolved - This incident is fully resolved.
Mar 16, 17:12 GMT
Monitoring - Service is fully restored to the affected server. High CPU Usage was notified at 09:07 and investigated immediately by our NOC team. Whilst immediate action was taken we continued to see CPU peaking on this server. The root cause was identified by 09:55 and CPU Cycles became available. By 10:15 service was fully restored. We continue to monitor this specific server closely and will investigate the root cause and any action required as a result. No further updates will be published but the incident will remain open for 4 hours
Mar 16, 10:33 GMT
Investigating - We are investigating an issue with one server on our Volta VTA-6 data centre stack. We are seeing abnormally high CPU usage on this server and are working to restore urgently.

Further update at 10:30am

Mar 16, 10:16 GMT
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.