TelcoSwitch Service Status
All Systems Operational
CallSwitch (Hosted Telephony Platform) Operational
NetSwitch (Broadband Services) Operational
SimSwitch (Mobile Platform) Operational
SipSwitch (SIP Platform) Operational
TelcoSwitch Portal Operational
Salesforce Operational
Reseller Portal Operational
Core Network Operational
CallSwitch API Operational
Billing API Operational
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - This incident has been resolved.
Aug 15, 10:45 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:10 BST
Update - We have identified a hardware failure at THN. Automatic failover has taken place and all servers are coming back on-line.

All Servers on the THN stack should be live shortly.

We are pleased the failover worked as it should. However we apologise for any inconvenience. Our remote hand engineers we be on-site within the hour to swap out the affected hardware.
Aug 15, 10:08 BST
Identified - The issue has been identified. Failover in taking place to London VTA should take no more than 8 mins.
Aug 15, 09:51 BST
Investigating - We are currently investigating an outage at THN. Our engineers are looking at this Urgently.
Aug 15, 09:45 BST
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Postmortem - Read details
Aug 9, 11:18 BST
Resolved - The issue has been identified and resolved.

Engineers will continue to monitor the service closely.
Aug 8, 11:41 BST
Identified - This issue has now been identified as only affecting the MT06 server. Engineers are working to restore service as a matter of urgency.
Aug 8, 11:16 BST
Investigating - We have had reports of a small number of inbound numbers being unable to accept calls.

Our engineers are investigating.
Aug 8, 10:30 BST
Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.