Update - Our engineers to continue to investigate the issue and have managed to reduce the impact significantly, and a second update is scheduled this evening with further improvements. We will proactively monitor the status of this incident over the weekend and will provide any significant updates ASAP.
Oct 11, 2024 - 16:48 BST
Monitoring - After a prolonged period of monitoring our engineers are pleased to see the majority of reports have been resolved. We’re still collecting more information about any ongoing issues and next update will be provided within 4 hours.
Oct 11, 2024 - 12:47 BST
Identified - We are currently receiving reports of an intermittent issue on a small number accounts, which is causing call quality degradation, and some handsets not updating with new or ended calls. Our engineers have implemented a high priority fix and are currently monitoring the network, and investigating the issue further. We will provide another update when available. We will provide another update within 4 hours.
Oct 11, 2024 - 09:32 BST
Core Network
?
Degraded Performance
Dashboard
Operational
Mobile Applications
Operational
Desktop Applications
Operational
Billing API
Operational
(Legacy) CallSwitch - Core Network
Operational
Customer Services
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Compute Engine
Operational
Resolved -
An update has now been implemented and after a period of successful monitoring our engineers are confirming this incident as resolved.
Oct 1, 21:38 BST
Update -
The fix is still scheduled for implementation after working hours and we expect all services to be fully restored after successful deployment this evening.
Oct 1, 16:40 BST
Update -
Our engineers continue to investigate the issue and have created a fix for all related symptoms, including those affecting desk phone features such as BLF keys. We plan to roll this out during off-peak hours to avoid impacting our wider user base. We will provide our next update within the next hour.
Oct 1, 15:40 BST
Identified -
Our engineering team is currently investigating reports by a small number of customers of delay or no dial tone on outbound calling, and calls still ringing after calls being answered elsewhere. We are working hard to identify the issue and will provide updates as they become available
Oct 1, 13:06 BST